What is Customer Relationship Management (CRM)

Customer Relationship Management (CRM) is an essential business tool for companies to track and organise their current and prospective customers and partners. CRM is the process used to learn more about customers needs and demands in order to develop stronger relationships with them. CRM utilises a combination of human resources and modern technology to gain an insightful perspective into the behaviour of customers and what they value.

One of the main goals of our CRM department is to build up a rapport with clients and partners and establish long lasting connections to ensure that the services provided are up to date and that all details and contact information is relevant for the targeted market.

Closely linked to business strategy CRM provides a strategic element to service interactions and is an invaluable tool for acquiring in depth market research and knowledge about customers and competitors.

If you plan to pursue a career in CRM or sales, an internship will allow you to acquire the necessary skills and valuable working knowledge in trade and commerce to provide the foundations for a successful career.

This internship program is one of our most challenging and rewarding programs that we have to offer at Internship UK.

The way you communicate and deal with customers and clients, is very important to our company. For many customers, you will be the first point of contact with our company. Therefore, it is important that you already posses excellent communication skills.

In an ever increasing world of global communication and trading, it is now more important than ever to learn how to interact and deal with customers from all over the world. By having your internship in our CRM team of you will experience the importance of providing a quality service to customers and clients.

Your main tasks as a member of our Customer Relationship Management team include:

• Facilitating phone and on-line reservations
• Customer follow-up & Up-selling
• Providing the customer with correct and clear information
• Establishing good client and business relationships
• Market research and analysis of customers and competition
• Negotiate between Business to Business (B to B) contacts and Business to Customer (B to C) contacts
• Building rapport with clients and ensuring a high level of interaction and customer satisfaction
• Product and service management
• Inventory and Allocation acquisition and management
• Up-selling
• Brand Management
• Negotiating prices and service packages with customers and partner companies
• Identify new selling opportunities

Ultimately the skills that can be acquired from an Internship in our CRM department will not only provide you with the necessary skills required for dealing with a multitude of situations. To provide value-based relations in a systematic and productive manner to help yield long terms gains for an organisation. In addition teach you the importance of good communication and how to effectively communicate with people from all over the world.

Apply now for an internship in Customer Relationship Management at our head office in New Romney

For more information regarding our internship program, feel free to contact us